Anna is placing her workgroup’s lunch order over the phone with the Pizza Shoppe. She is using what type of communication?

Which of the following is not a type of communication?

a. verbal

b. direct

c. nonverbal

d. written

(b) Easy/Knowledge

78. Anna is placing her workgroup’s lunch order over the phone with the Pizza Shoppe. She is using what type of communication?

a. verbal

b. direct

c. nonverbal

d. written

(a) Easy/Comprehension

79. Storytelling is an effective form of communication for which of the following situations?

a. assigning tasks to an employee

b. explaining the benefit package changes to employees

c. orienting new employees to the company’s culture

d. correcting an employee’s approach to a project

(c) Difficult/Synthesis

80. Which of the following statements about storytelling is INCORRECT?

a. Storytelling helps construct common meanings for individuals in an organization.

b. The more frequently stories are shared in an organization, the lower the organizational commitment.

c. The greater the strength of the stories shared in an organization, the greater the organization commitment.

d. The higher quality story relayed by an entrepreneur, the greater the ability to secure capital for his firm.

(b) Medium/Analysis

81. An example of a crucial conversation is

a. asking for a raise

b. taking part in a weekly meeting

c. assigning weekly work to an employee

d. chatting about the company’s latest email on the firm’s holiday party plans

(a) Easy/Comprehension

82. All of the following are aspects of crucial conversations EXCEPT

a. crucial conversations are ones where opinions vary and emotions run strong.

b. high stakes conversations require more planning, reflection and skill than many other types of verbal communication.

c. communications experts suggest using “but” not “and” in crucial conversations.

d. crucial conversations require flexible communication styles to be most effective.

(c) Medium/Evaluation

83. Nina is a career counselor in a university’s career development office. She is making recommendations to a student in a career planning session related to improving the quality of the student’s conversation. Which piece of advice should be deleted from Nina’s list?

a. Speak more than the receiver.

b. Ask questions.

c. Use eye contact and smile.

d. Be receptive to new ideas.

(a) Medium/Application

84. A memo is an example of

a. verbal communication.

b. direct communication.

c. nonverbal communication.

d. written communication.

(d) Easy/Knowledge

85. Communication that is asynchronous

a. is written for one receiver, but can be read by many.

b. is written for one receiver and read by one receiver.

c. is written by the sender and can be read any time by the receiver.

d. is written for many but often read by only a few.

(c) Easy/Knowledge

86. Which of the following statements about written and verbal communication is correct?

a. Verbal communication is constructed over a longer period of time than written.

b. Written communication is better at conveying feelings than verbal communication.

c. Humans listen faster than they speak.

d. Written communication is used more often than oral communication.

(c) Medium/Analysis

87. Which of the following statements regarding verbal and written communication is true?

a. Written communication is an inherently flawed medium for conveying specific facts.

b. Individuals hear about 150 words per minute, but speak around 400–500 per minute.

c. It is very difficult to teach individuals to write clearly.

d. Over ninety percent of employers consider writing a key skill for hiring new employees.

(d) Medium/Analysis

88. What has research shown to be true about nonverbal communication?

a. Nonverbal cues are only minimally important.  

b. Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience.

c. When individuals are lying, they blink more frequently, shift their feet, and shrug more often.

d. Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message.

(c) Medium/Analysis

89. In the sentence, “I did not tell the teacher you were cheating,” if the word “I” was emphasized by the tone of your voice, what are you implying?

a. Someone else told the teacher you were cheating.

b. I was talking about someone else.

c. I told the teacher you were cheating.

d. I may have implied it.

(a) Difficult/Synthesis

90. Which of the following statements about nonverbal cues is INCORRECT?

a. If your posture mirrors that of the person to whom you are speaking, it shows you are not listening and generally, not paying attention to that speaker.

b. Happiness is conveyed through facial expressions of an upturned mouth and slightly closed eyes.

c. In some countries, like the United States, direct eye contact conveys trustworthiness.

d. In many parts of the world, simple touch is a necessary, positive part of doing business.

(a) Medium/Evaluation