Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team

The lesson learned from PointCast is

a. social issues in negotiation can be deal-breakers.

b. take the first offer you are presented.

c. financial issues always make or break a deal.

d. unless you have to disclose something, don’t.

(a) Medium/Evaluation

Section I:  Understanding Conflict

42. Conflict is

a. a process whereby two or more parties work toward an agreement.

b. a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

c. a process that involves people disagreeing.

d. a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

(c) Easy/Knowledge

43. Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm’s future. He has a “Do not miss” meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a “Can’t miss” meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing

a. interpersonal conflict.

b. role ambiguity.

c. role conflict.

d. group conflict.

(c) Medium/Application

44. Intrapersonal conflict is

a. a type of conflict between two people.

b. conflict that takes place between different groups such as between different departments.

c. a process that involves people disagreeing.

d. a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

(d) Easy/Knowledge

45. All of the following are examples of intrapersonal conflict EXCEPT

a. role conflict.

b. role differences.

c. role ambiguity.

d. role reversal.

(d) Easy/Comprehension

46. Conflict between two individuals such as coworkers is

a. intrapersonal conflict

b. interpersonal conflict.

c. intergroup conflict.

d. interdepartment conflict.

(b) Easy/Knowledge

47. Nancy and Mary are in the same sorority. Nancy is running for the university’s student government treasurer position. Mary says, “I’ll never vote for her, whether she is my sister or not.”  Mary is experiencing what kind of conflict?

a. interpersonal

b. intergroup

c. intrapersonal

d. interdependent

(a) Medium/Application

48. Intergroup conflict

a. occurs between two individuals.

b. occurs within the individual.

c. occurs between two departments.

d. occurs between team members.

(c) Easy/Comprehension

49. Which of the following statements about conflict is INCORRECT?

a. Conflict can paralyze an organization.

b. Conflict can lead to less than optimal performance.

c. Conflict generally makes people uncomfortable.

d. Conflict is always problematic in an organization.

(d) Medium/Comprehension

50. Which of the following statements regarding the relationship between conflict and performance is INCORRECT?

a. Low conflict leads to low performance.

b. Medium conflict leads to high performance.

c. High conflict leads to low performance.

d. Low conflict leads to high performance.

(d) Difficult/Evaluation

51. In which of the following scenarios would you expect high performance?

a. The five team members never have a negative word to say to each other; there never seems to be any conflict on the team.

b. The two members of the team are constantly bickering. One never says anything without the other disagreeing.

c. The team members seem to get along well enough, but on occasion they will argue about a number of issues.

d. The three partners have an interesting relationship. Partner A is almost always in agreement with Partner B, but fights constantly with Partner C. Partners B and C get along at times and fight at times.

(c) Difficult/Synthesis

52. Research on effective teams indicates that they experience

a. high levels of relationship conflict.

b. moderate levels of process conflict at the beginning of the project timeline.

c. moderate levels of task conflict in the middle of the project timeline.

d. moderate levels of relationship conflict and high levels of process conflict.

(c) Difficult/Evaluation

53. Which of the following is not a root cause of conflict in a workplace?

a. organizational structure

b. task interdependence

c. compatible goals

d. personality differences

(c) Easy/Comprehension

54. In which of the following scenarios are you most likely to experience conflict?

a. Resources within the firm are relatively plentiful and most departments in the organization are seeing a modest increase in their annual budget.

b. Interdepartment meetings have just been concluded that created a list of goals for each department that are compatible with one another.

c. The firm just instituted a matrix structure.

d. Self-awareness exercises have been completed and most of the team members were categorized as Type B.

(c) Difficult/Evaluation

55. Which of the following is not a root cause of conflict in the workplace?

a. task satisfaction

b. communication issues

c. limited resources

d. personality differences

(a) Easy/Comprehension

56. Which of the following is not a positive outcome of conflict in the organization?

a. increased creativity

b. accurate assumptions

c. enhanced decision making

d. individual viewpoint clarification

(b) Medium/Comprehension

57. Which of the following is NOT a negative outcome of conflict in the organization?

a. excessive personal attacks

b. climate of distrust

c. employee feelings of being demeaned with resulting lower morale

d. low individual stress

(d) Medium/Comprehension

58. Which of the following factors does NOT increase your risk for violence in the workplace?

a. caring for others emotionally

b. dealing with valuables

c. being well paid

d. supervising others

(c) Medium/Comprehension