Martha’s mom asks her to go to the grocery store for her. Martha agrees and heads upstairs to get ready.

Which of the following is not a barrier to communication?

a. filtering

b. intention of communication

c. selective perception

d. jargon

(b) Easy/Comprehension

55. Jason received the sales report and noted how badly the southern sector performed. As he prepared the a presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of

a. filtering.

b. selective perception.

c. emotional disconnects.

d. semantics.

(a) Medium/Analysis

56. Which of the following statements about filtering information is INCORRECT?

a. Filtering is withholding information to manage a person’s reactions.

b. Filtering prevents people from getting a complete picture of a situation.

c. People tend to filter downward communication more than upward communication.

d. To maximize the chances of sending effective communication, it is advisable to use multiple channels to send it.

(c) Medium/Analysis

57. Which of the following is not a criterion that individuals may use in deciding whether or not to filter a message?

a. past experience

b. month of the year

c. emotional state, involvement with the topic and level of attention

d. knowledge and perception of speaker

(b) Medium/Comprehension

58. Martin is the financial director of the small business. He recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing that product. The barrier facing Martin in this scenario is

a. filtering.

b. selective perception.

c. emotional disconnects.

d. semantics.

(b) Medium/Comprehension

59. The personal filtering of what we see and hear so as to suit our own needs is

a. filtering.

b. semantics.

c. selective perception.

d. information overload.

(c) Easy/Knowledge

60. Martha’s mom asks her to go to the grocery store for her. Martha agrees and heads upstairs to get ready. Before she leaves her house, she sits down at her desk to check her e-mail and receives a text message from her friend Nancy to turn on the television and see the story about their friend, Jill. As the story about Jill comes on, Martha’s mom comes in and asks Martha to get her an eight-ounce can of diced tomatoes. Martha smiles at Mom and nods and listens to the story on television as she e-mails Sandra and picks up her phone to text Nancy.  When Martha gets to the store, she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can. This scenario depicts which barrier to communication?

a. filtering

b. selective perception

c. semantics

d. information overload

(d) Medium/Application

61. Bill is speaking to a group of fellow marketing specialists at a national convention. He opens his presentation with a dumb blonde joke. Unfortunately, there is dead silence in the room. Bill did not fully address which barrier to communication in preparing his speech?

a. filtering

b. selective perception

c. lack of source familiarity or credibility

d. semantics

(c) Medium/Application

62. Which of the following statements about workplace gossip is not correct?

a. Research finds that only a minimal amount of workplace communication occurs at the grapevine level.

b. Politically motivated employees use the grapevine to disseminate self-promoting information in the organization.

c. Employees trust their peers as a source of information.

d. Managers can control and manipulate the grapevine if they understand it.

(a) Medium/Analysis