A professor decides to save paper by posting her syllabus on the university’s web-based course application program instead of printing it and handing

Which of the following statements about communicating downsizing decisions is INCORRECT?

a. Employee termination should be conducted in a standardized and consistent manner, so using e-mails is a highly acceptable technique.

b. The communication of employee termination decisions requires careful crafting of the message and its delivery.

c. Many firms have outsourced the employee termination process to third parties.

d. A number of new terms have been developed which attempt to convey the employee termination decision in a softer, more impersonal manner.

(a) Difficult/Synthesis

Section I:  Understanding Communication

42. Which of the following statements about communication is correct?

a. Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior.

b. Miscommunication is an annoyance, but seldom has serious consequences.

c. Between 10 and 20 percent of a manager’s time is spent communicating.

d. Communication ability is particularly important in lower levels of organizations.

(a) Medium/Analysis

43. Research on communication indicates all of the following EXCEPT

a. Poor communication can lead to lawsuits.

b. Effective communication skills are the top skills sought by recruiters today.

c. Poor communication is seen as a causal factor in 70-80% of all accidents.

d. Although good communication helps retain effective performers, it does not increase a firm’s market share.

(d) Difficult/Evaluation

44. Communication fulfills all of the following organizational functions EXCEPT

a. transmitting information.

b. sharing emotions.

c. control.

d. coordination.

(c) Easy/Comprehension

45. In the communication process model, the task of translating an idea into words is called

a. decoding.

b. encoding.

c. medium.

d. noise.

(b) Easy/Knowledge

46. The individual originating a message is called the

a. sender.

b. encoder.

c. receiver.

d. decoder.

(a) Easy/Knowledge

47. Jason sent an email to his mother, “Ur never going 2 believe this. That prof gave me no credit for my paper. I h8 him.” (with emoticons included). When his mother got the e-mail, it took her quite some time to decipher the message. Jason should have considered his audience when he _________ the message.

a. decoded

b. validated

c. received

d. encoded

(d) Easy/Comprehension

48. Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel e-mailed her the assignment. A second e-mail just arrived from the friend, which said: “I said the assignment for Monday, this is Wednesday’s.” Ariel likely made the mistake because of the _________ in her communication situation.

a. message.

b. noise.

c. sender.

d. feedback.

(b) Easy/Analysis

A professor decides to save paper by posting her syllabus on the university’s web-based course application program instead of printing it and handing it out during the first class.  She sends an e-mail to all her students prior to the actual start of the course that reads, “Your syllabus is available on Courseweb. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Students however, are welcome to print out their own copy of the syllabus.”

49. In this scenario, the professor has what role in the communication process?

a. receiver

b. medium

c. decoder

d. sender

(d) Easy/Application

50. Given the above scenario, the students have what role in the communication process?

a. receiver

b. medium

c. decoder

d. sender

(a) Easy/Application

51. The email sent by the professor represents what aspect of the communication model?

a. feedback

b. noise

c. medium

d. decoding

(c) Easy/Application

52. Students come to class and ask why they are not receiving syllabi. This question represents what aspect of the communication model?

a. noise

b. feedback

c. medium

d. message

(b) Medium/Application

53. If students try to go online to view the syllabus and the university’s computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model?

a. message

b. medium

c. feedback

d. noise

(d) Difficult/Application