Nicholas is the production manager for a manufacturing firm. He has two supervisors who are experiencing conflict with each other

59. Which of the following is a high-risk situation where your job might be at risk for workplace violence?

a. supervising others

b. denying requests made by others

c. caring for others

d. all of the above

(d) Medium/Comprehension

60. Which of the following occupations is least likely to offer an employee a high-risk situation for workplace violence?

a. law enforcement

b. education

c. bartending

d. overnight gas station attendant

(b) Medium/Comprehension

61. Which of the following statements regarding conflict and its cures is INCORRECT?

a. A bureaucratic organizational structure can lead to conflict between high and low power people.

b. To avoid conflict in communication, focus on the person, not behavior or its effects.

c. Conflict can be dysfunctional in an organization if it is excessive.

d. Consideration of a broader range of ideas is a positive outcome of conflict in the organization.

(b) Difficult/Synthesis

62. Which of the following is an effective way to manage organizational conflict?

a. consensus decision making

b. change the team composition to have more diversity

c. create a common opposing force

d. eliminate hierarchy

(c) Easy/Comprehension

63. If there is conflict between two members of a team and the underlying reason for the conflict is personality differences, what is a viable way of managing the organizational conflict?

a. Change the structure of the organization.

b. Focus attention on a common enemy of the two clashing team members.

c. Take a majority vote on which individual is causing more issues on the team.

d. Change the composition of the team by separating the individuals at odds.

(d) Difficult/Synthesis

64. If two marketing groups within a firm’s marketing department are vying against each other for a larger percentage of the budget, which option that the marketing manager could consider to manage the organizational conflict would be MOST effective?

a. Take a majority vote on what the two departments feel is the best budget allocation.

b. Focus the attention of the two groups on a common “enemy” such as another firm that that they compete with for business.

c. Change the composition of the two departments.

d. Restructure the entire department so that teams are no longer used.

(b) Difficult/Synthesis

65. The conflict handling style that is uncooperative and unassertive is

a. compromise.

b. avoidance.

c. accommodation.

d. competition.

(b) Easy/Knowledge

66. The conflict handling style that is middle ground where an individual’s desire to get his or her way but respect others’ goals is

a. competition.

b. avoidance.

c. accommodation.

d. compromise.

(d) Easy/Knowledge

67. The competition conflict handling style

a. is a middle ground style.

b. is uncooperative and unassertive.

c. is cooperative and unassertive.

d. is highly assertive but low on cooperation.

(d) Easy/Knowledge

68. The collaborative conflict handling style is

a. low in cooperativeness and low in competitiveness.

b. low in competitiveness and high in cooperativeness.

c. high in cooperativeness and high in competitiveness.

d. high in competitiveness and low in cooperativeness.

(c) Medium/Comprehension

69. The accommodation conflict handling style is

a. cooperative and unassertive.

b. uncooperative and unassertive.

c. cooperative and assertive.

d. uncooperative and assertive.

(a) Medium/Comprehension

70. Nicholas is the production manager for a manufacturing firm. He has two supervisors who are experiencing conflict with each other based upon personality differences. Nicholas should have held a meeting last week to discuss next year’s budget, but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating?

a. compromise

b. collaboration

c. avoidance

d. accommodation

(c) Medium/Application