Mary is a new employee in the handbag department of a major department store. She is not entirely sure whether

Stressors are

a. demands to perform interactions and internal calculations that exceed the supply or capacity of time available for processing.

b. states of consciousness in which a person is totally absorbed in an activity.

c. events on the job which cause different people to feel different emotions.

d. events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

(d) Easy/Knowledge

52. Which of the following statements about stressors is INCORRECT?

a. An American Psychological Association survey suggests that money, work, and housing are at the top of stressful issues.

b. No matter how they are categorized, stressors are always bad for individuals.

c. Stressors cause stress by elevating adrenaline levels and forcing a response.

d. Stress is a cumulative process.

(b) Medium/Comprehension

53. Role ambiguity is

a. vagueness in relation to job responsibilities.

b. insufficient time and resources to complete a job.

c. contradictory demands at work.

d. processing demands that exceed the supply of time for such processing.

(a) Easy/Knowledge

54. Facing contradictory demands at work is a form of

a. role ambiguity.

b. role conflict.

c. role overload.

d. information overload.

(b) Easy/Knowledge

55. Role overload is

a. inability to reconcile the demands of one’s work and home life.

b. facing contradictory demands at work.

c. having insufficient time and resources to complete a job.

d. vagueness in relation to what job responsibilities are.

(c) Easy/Knowledge

56. Information processing demands that exceed the supply or capacity of time available for such processing is

a. role conflict.

b. role ambiguity.

c. role overload.

d. information overload.

(d)        Medium/Application

57. Mary is a new employee in the handbag department of a major department store.  She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers, or if she is to sell the items and then go back into the stockroom to replenish them. Mary is experiencing

a. information overload.

b. role ambiguity.

c. role overload.

d. role conflict.

(b) Medium/Application

58. Rodney is experiencing a real dilemma. His boss just called him and told him that he had to attend a dinner meeting Wednesday night with some important out-of-town clients. Rodney’s daughter just called and told him she will be dancing a solo at her dance recital on Wednesday evening. Rodney is experiencing

a. role conflict.

b. role overload.

c. information overload.

d. role ambiguity.

(a) Medium/Application

59. Joe was diagnosed with cancer six months ago. He is back at work between chemotherapy treatments but is unable to work more than four hours per day.  Diego has been covering all Joe’s assignments that extend beyond Joe’s four-hour day as well as covering the regular tasks of his own eight-hour shift. Diego is likely experiencing

a. role ambiguity.

b. role overload.

c. role conflict.

d. information overload.

(b) Medium/Application