Nordstrom is most recognized for and has been ranked in Fortune Magazine’s “100 Best Companies

Nordstrom is most recognized for and has been ranked in Fortune Magazine’s “100 Best Companies to Work For” because of its

a. upscale environment.

b. quality apparel.

c. service culture.

d. employee rewards.

(c) Medium/Analysis

Section I:  Understanding Organizational Culture

47. A system of shared assumptions, values, and beliefs that shows employees what is appropriate and inappropriate behavior is

a. culture.

b. mission.

c. goals.

d. strategy.

(a) Easy/Knowledge

48. Which of the following statements regarding organizational culture and its impact on the firm is INCORRECT?

a. Employees become more aware of their organization’s culture when they have an opportunity to compare it to that of another firm.

b. Having a culture that fits with the company leads to good company performance, but having a culture that does not fit has no impact.

c. Organizational cultures that are hard to imitate can create a competitive advantage for a firm.

d. Organizational culture is an effective control mechanism for dictating employee behavior.

(b) Medium/Evaluation

49. Organizational culture consists of three levels:

a. assumptions, orientations, and beliefs.

b. beliefs, values, and artifacts.

c. artifacts, assumptions, and beliefs.

d. assumptions, artifacts, and values.

(d) Easy/Comprehension

50. Cultural assumptions

a. lie below the awareness level and reflect beliefs about human nature and reality.

b. are shared principles, standards and goals.

c. are a set of values unique to a limited cross-section of the organization.

d. are the visible and tangible elements of culture.

(a) Easy/Comprehension

51. The visible and tangible elements of culture are

a. assumptions.

b. values.

c. artifacts.

d. beliefs.

(c) Easy/Knowledge

52. Shared principles, standards and goals are

a. artifacts.

b. values.

c. beliefs.

d. assumptions.

(b) Easy/Comprehension

53. The corner office, mahogany desks and credenzas, gold name plates on office doors and reserved parking places are examples of

a. cultural beliefs.

b. cultural assumptions.

c. cultural artifacts.

d. cultural values.

(c) Medium/Application

54. “People are generally dishonest” is an example of a

a. cultural orientation.

b. cultural artifact.

c. cultural value.

d. cultural assumption.

(d) Difficult/Application

55. Security, safety and social equality are all examples of

a. cultural assumptions.

b. cultural artifacts.

c. cultural values.

d. cultural orientations.

(c) Difficult/Application