In 2003, six people died from Hepatitis A and 660 were sickened after eating at Chi Chi’s, a popular Mexican restaurant in suburban Pittsburgh

Google is known for having _________.

a. conformity.

b. encourages risk taking and innovation.

c. emotional decision making.

d. making decisions by consensus.

(b) Easy/Comprehension

Section I: Understanding Decision Making

42. Making choices among alternative courses of action, including inaction, is

a. decision making.

b. programmed decisions.

c. satisficing.

d. consensus

(a) Easy/Knowledge

43. Programmed decisions are

a. unique, nonroutine, and important, requiring conscious thinking, information gathering and careful consideration of alternatives.

b. decisions that are made to set the course of an organization.

c. a set of parameters against which all of the potential options in decision making will be evaluated.

d. ones which occur frequently enough that an automated response is developed for them.

(d) Easy/Knowledge

44. Mark works as the frozen food manager in a major grocery store chain. When his stock of two-pound bags of frozen shrimp gets down to two cases, he e-mails his warehouse to send ten cases to restock.

The type of decision Mark is making about restocking shrimp is a

a. strategic decision.

b. nonprogrammed decision.

c. programmed decision.

d. tactical decision.

(c) Medium/Application

45. The “automated” ordering of ten cases when supply gets to two cases in the store is called a(n)

a. consensus decision.

b. decision rule.

c. alternative.

d. anchor.

(b) Medium/Application

46. A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n)

a. programmed decision.

b. operational decision.

c. nonprogrammed decision.

d. decision rule.

(c) Easy/Knowledge

47. In 2003, six people died from Hepatitis A and 660 were sickened after eating at Chi Chi’s, a popular Mexican restaurant in suburban Pittsburgh, Pennsylvania. In the days following the first death, the CEO of the Chi Chi’s chain made a decision to have all restaurant workers and the restaurant itself tested to determine what established the dangerous conditions. (Eventually the hepatitis outbreak was traced to the green onions in the firm’s salsa.) The decision to order such testing in the crisis situation is an example of

a. a programmed decision.

b. a nonprogrammed decision.

c. a decision rule.

d. a tactical decision.

(b) Medium/Application

48. Strategic decisions

a. refer to those that make the organization run on a daily basis.

b. refer to how things get done.

c. refer to those setting the course of the organization.

d. refer to those that occur frequently enough to have an automated response to them.

(c) Easy/Knowledge

49. Who is most responsible for making strategic decisions?

a. managers

b. engineers

c. low-level employees

d. CEOs.

(d) Medium/Knowledge

50. An example of a strategic decision is

a. How often should I communicate with my new coworkers?

b. How should we market the new product line?

c. Should we downsize our organization?

d. What should I say to customers about our new product?

(c) Medium/Comprehension

51. A decision which centers on how things get done is a(n)

a. tactical decision.

b. strategic decision.

c. operational decision.

d. programmed decision.

(a) Easy/Comprehension

52. Tactical decisions are generally made by

a. CEOs.

b. engineers.

c. managers.

d. Boards of Directors.

(c) Medium/Knowledge

53. Which of the following questions is an example of a tactical decision?

a. Should we takeover our competitor?

b. How should we market the new product line?

c. What should I say to the customers about our return policy?

d. How will I balance my master’s degree workload with my work assignments?

(b) Medium/Comprehension

54. Operational decisions

a. refer to those things that employees do each day to make the organization run.

b. refer to things that might happen in the future.

c. refer to those that set the course of the organization.

d. refer to those that occur frequently enough to develop an automated response to them.

(a) Medium/Knowledge

55. Operational decisions are made by

a. managers.

b. top management teams.

c. employees throughout the organization.

d. CEOs.

(c) Medium/Comprehension

56. An example of an operational decision is

a. Should we consider a merger with our biggest competitor?

b. How often do I go back to the stockroom to get additional products for display?

c. Should we develop a new corporate structure?

d. Which advertising firm should we choose for our fall advertising campaign?

(b) Medium/Analysis