When we receive more information than we can take in, the imbalance is known as

112. ___________ is the process by which information is exchanged between individuals through a common system of symbols, signs or behavior.

(Communication)

113. Communication fulfills three main functions within an organization including  _____________, _________________, and ______________.

(coordination, transmission of information and sharing emotions and feelings)

114. A ______________ originates the communication process.

(sender)

115. The process of translating ideas into words is ______________.

(encoding)

116. Communication media include spoken words, written words, or signs.

(media)

117. Anything that interferes with or distorts the message being transformed is __________________.

(noise)

118. _____________ is a communication barrier where information is withheld or distorted to manage a person’s reactions.

(Filtering)

119. Personal filtering of what we see and hear so as to suit our own needs is _____________ _______________.

(selective perception)

120. When we receive more information than we can take in, the imbalance is known as __________ ______________.

(information overload)

121. An informal gossip network that can be a barrier to effective communication is called a ____________.

(grapevine)

122. Words mean different things to different people; this is the concept of __________.

(semantics)

123. In accounting, students talk about LIFO and FIFO; these are two examples of shortcuts called _________ that many in the field take to talk in code.

(jargon)

124. Men and women differ in their communication styles. When using analogies in their discussion, men reference ____________ and women reference ____ ____________.

(sports, the home)

125. To resolve the issue of biased language, instead of calling an individual a businessman, you should call that individual a _______________.

(businessperson)

126. The behavior where we are not really listening but preparing our response is called ________________.

(rehearsing)

127. Giving full attention to what other people say, taking time to understand the points made, asking questions as needed, and not interrupting at inappropriate times is called ____________ ______________.

(active listening)

128. _____________ _______________ put an end to effective communication by making the receiver feel judged or defensive and include criticizing, blaming, ordering or judging.

(Communication freezers)

129. The three types of communication are: _____________, _______________, and _______________.

(verbal, written, and nonverbal)

130. Discussions that are high stakes and where opinions vary and emotions run strong are ____________ ______________.

(crucial conversations)

131. A message that can be read at any time is ____________ unlike a conversation, which is carried on in real time.

(asynchronous)

132. ______________ communication does a better job of conveying feelings while _______________ communication does a better job of conveying facts.

(Verbal, written)

133. Nonverbal cues including the tone, pace, and volume of speech is called ______________.

(paralanguage)

134. ___________ is a term coined by Edward T. Hall to denote the different kinds of distance that occur between people.

(Proxemics)

135. The distance between two people, like a mother and child, usually in the zero to eighteen inch range is called the ___________ distance.

(intimate)

136. _________________ __________ communication channels convey more nonverbal information and tend to be used by effective managers.

(Information-rich)

137. __________ communication is best utilized when you need feedback and there is time urgency.

(Oral)

138. ____________ communication is best utilized when ideas are complicated or you are conveying facts.

(Written)

139. _____________ are symbols that offer clues to the emotional side of words used in e-mail messages.

(Emoticons)

140. _________ ________ professionals create external communication about a client’s products, services, or practices for specific receivers.

(Public relations)

141. High __________ cultures place a high value on establishing relationships prior to working with others while low ____________ cultures “get down to business.”

(context, context)