3M Corporation provides its employees time each week to generate ideas for new products. This practice is responsible for the development of such products as Post-it notes. 3M has a(n) _____________ culture.
a. innovative
b. people-centered
c. detail oriented
d. aggressive
(a) Medium/Application
57. The Internal Revenue Service has many rules and regulations with regard to tax code and the filing of returns. The organization is large and very bureaucratic. If an individual has issues with the agency, getting it resolved is a laborious process filled with “red tape” and takes an extensive amount of time and patience to resolve. The Internal Revenue Service has a(n) _________ culture.
a. team-oriented
b. stable
c. people-oriented
d. outcome-oriented
(b) Medium/Application
58. The school district has established achievement-oriented goals. Teachers are told that their instruction must thoroughly prepare students for high scores on the state achievement tests. Each nine-week grading period, teachers meet to discuss overall progress toward the goals set for increasing state achievement test scores. Recently the superintendent of the school district proposed establishing a bonus fund to reward teachers whose students’ scores increased the most from year to year on those tests. This school has what kind of culture?
a. people-oriented
b. detail-oriented
c. aggressive
d. outcome-oriented
(d) Medium/Application
59. Lincoln Manufacturing has a large sign posted at the entrance to the firm’s parking area that keeps count of the number of days since the last accident in the firm. Currently, the number stands at 150. The count is changed every day in somewhat of a “ceremony,” and every time another 50 days go by without an accident, the firm provides a free lunch to employees. Posters throughout the plant remind workers to wear protective clothing including earplugs, safety hats and glasses and safety shoes. Lincoln has what kind of culture?
a. person-oriented
b. aggressive
c. safety
d. stable
(c) Medium/Application
60. The mother of the young man always has such difficulty getting him jeans to wear to elementary school. He needs the husky size and does not want any color EXCEPT the dark blue denim. The mother needs four pair of jeans. She usually purchases them at a major department store located in the mall near her home. She is at the mall today and is disappointed that only one pair in the size she needs is available. The salesclerk says that more should be available soon, but she is not sure exactly when. The day after the purchase, the phone rings in the mother’s home. It is the salesclerk from the major department store reporting that three pairs of the husky jeans in the child’s size have arrived and she is holding them for the mother. The mother thanks the clerk and asks how she got the mother’s phone number. “It took me some time, says the clerk, “but I found your receipt from yesterday and looked up your phone number through our computer system.” This store has a _________ culture.
a. service
b. detail-oriented
c. stable
d. people-oriented
(a) Medium/Application
61. At Walt Disney World, guests staying at The Grand Floridian Resort and Spa find thick white terrycloth robes hanging in the cupboard when they arrive in the room. Maids do not just place washcloths in the bath area; they form the washcloths into animals and arrange them on the vanity ready for a photograph. At night mints appear on the pillows and when the beds are made in the morning, any plush animals children have purchased or brought from home will be arranged in an entertaining formation on the finished bed. These examples suggest that Walt Disney Company is _______ __________.
a. people-oriented.
b. detail-oriented.
c. team-oriented.
d. outcome oriented.
(b) Medium/Application
62. The firm pays above average wages to its employees. Each employee is given at least two weeks of vacation and any time family matters arise and time is needed, flexible arrangements are made to facilitate the employee. Each Thanksgiving, a turkey is provided to each employee, $15 gift certificates are given for the Christmas holiday, and during the summer, the firm pays for each employee and one other individual to attend an expense-paid day at the local amusement park. This firm seems to be a(n) _________ company.
a. outcome-oriented
b. service-oriented
c. people-oriented
d. team-oriented
(c) Medium/Application
63. ABC Corporation has its sights clearly set on XYZ Company. The firm’s employees often talk about “cutting XYZ off at the knees.” Recently a lawsuit was filed against ABC by XYZ because ABC “raided” the middle-level management level of XYZ and hired away 5 of its 7 managers. ABC has a(n) ____________________ culture.
a. service
b. outcome
c. stable
d. aggressive
(d) Medium/Application
64. The firm places its employees into five-person groups and gives them projects that are to be completed by each group with minimum direction from a project leader. Compensation in the firm is divided into two parts—that earned for your primary job, and that earned for work in your group. Once each year, training seminars are conducted for all company employees to learn the latest techniques in collaboration. This firm has a(n) ____________ culture.
a. people-oriented
b. detail-oriented
c. team-oriented
d. outcome-oriented
(c) Medium/Application
65. Firms that are flexible, adaptable and experiment with new ideas are _________ firms.
a. aggressive
b. innovative
c. stable
d. outcome-oriented
(b) Easy/Knowledge
66. People-oriented cultures
a. value fairness, supportiveness and respecting individual rights.
b. value competitiveness and outperforming competitors.
c. are flexible, adaptable, and experiment with new ideas.
d. emphasize precision and paying attention to details.
(a) Easy/Comprehension
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