Marcus knows that he is flexible, enjoys challenging goals, and is very concerned about the security of his job

When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?

a. self-awareness

b. self-management

c. social awareness

d. relationship management

(c) Easy/Comprehension

106. Marcus knows that he is flexible, enjoys challenging goals, and is very concerned about the security of his job.  Marcus understands which of the following building blocks of the emotional intelligence concept?

a. self-management

b. relationship management

c. social awareness

d. self- awareness

(d) Medium/Application

107. Research on emotional intelligence suggests that the emotion most helpful to creating a successful team is

a. joy.

b. empathy.

c. flexibility.

d. self-control.

(b) Easy/Comprehension

108. Research suggests high levels of emotional intelligence lead to which of the following?

a. higher life satisfaction.

b. cognitive dissonance

c. higher stress levels.

d. greater propensity to perceive situations as threats.

(a) Medium/Comprehension

Section IV:  The Role of Emotions and Stress for Ethics and Culture

109. Joshua Greene’s study of how our minds and bodies react to difficult situations found all of the following EXCEPT

a. Study subjects were able to agree on what was the best of possible evils in a scenario.

b. Human decisions are mostly rational, not impacted by emotion.

c. Magnetic imaging suggests emotional scenarios require greater use of our brains than unemotional scenarios.

d. Identification of our emotions can assist us in more appropriately responding to emotional situations.

(b) Difficult/Synthesis

110. Research on stress and leisure time around the world suggests which of the following?

a. Compared to Europeans, Americans work longer hours.

b. Japanese work 500 hours less than their counterparts in the USA.

c. Americans are better in time management compared to their European counterparts.

d. Americans are less likely to be employed than Europeans.

(a) Easy/Knowledge

Closing Section:  Getting Emotional: The Case of American Express

111. What impact did emotional awareness training have on employees at American Express?

a. The training increased sales.

b. The training decreased coping skills.

c. The training taught aggressive sales tactics to overcome the negative responses of customers.

d. The training created greater barriers between the customers and the sales representatives.

(a) Medium/Comprehension

112. Analysis of emotional training suggests

a. such training can increase a firm’s bottom line.

b. such training decreases coping skills in a firm.

c. that companies cannot profit if employees recognize clients’ feelings.

d. employees rate caring bosses just below salary increases.

(a) Medium/Analysis

113. Emotional resonance

a. is a technique that ignores the negative emotions of clients.

b. is the gap between individuals’ words and their true feelings.

c. is a technique that identifies employees’ feelings about their work.

d. Is an emotional barrier between individuals.

(c) Easy/Knowledge