Friday, November 15, 2019

Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays

Which of the following statements is true about job design approaches?
a. Job rotation takes place only with lower level jobs in an organization.
b. Job enrichment may lead to employee frustration or dissatisfaction with pay.
c. Job specialization is effective in rapidly changing work environments.
d. Job enlargement implementation leads employees to feel capable of performing job tasks.
(b) Difficult/Analysis

52. Which of the following statements about job enlargement is NOT true?
a. Job enlargement involving giving employees more tasks requiring them to be knowledgeable in different areas has fewer positive effects than job enlargement adding tasks that are very simple in nature.
b. When jobs are enlarged, employees view themselves as more capable.
c. Job enlargement is beneficial because it is positively related to higher quality customer service.
d. The intent behind job enlargement is to increase the variety of tasks to be performed so that boredom is reduced and human resources are used effectively.
(a) Medium/Comprehension

53. All of the following statements about job enrichment are true EXCEPT
a. job enrichment may lead to dissatisfaction with one’s pay.
b. job enrichment is a suitable technique to be used with any employee.
c. job enrichment may be associated with increased productivity and reduced absenteeism.
d. the technique allows employees to take on more responsibility.
(b) Medium/Comprehension

54. Olaf works on an assembly line in an Oslo factory. Last month the assembly line processes were overhauled. Olaf is still responsible for soldering electrical contacts on an appliance component, but now he is also expected to review each component for quality defects after he solders. If he notes any defects, he can place the component in the scrap bin. If he scraps five such pieces in succession, he is permitted to press an emergency button above his station, which stops the assembly line completely. This job re-design is a reflection of the _____ ______________ philosophy.
a. job rotation
b. job enlargement
c. job enrichment
d. job specialization
(c) Difficult/Synthesis

55. Maria works at a factory in Lima, Peru where she sews blue jeans for a major American firm. On Mondays, she sews the side seams of the jeans, on Tuesdays she sews on pockets, Wednesdays she presses finished jeans, Thursdays she folds jeans, packages sets of twelve in shrink wrap and places them in boxes, and on Friday she sews decorative stitching on the pockets and side seams. Maria is working under the job design technique of
a. job specialization.
b. job enrichment.
c. job enlargement.
d. job rotation.
(d) Medium/Synthesis

56. Task identity is
a. the extent to which the job requires a person to utilize multiple high level skills.
b. the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
c. whether a person’s job substantially affects other people’s health, work or well-being.
d. the degree to which a person has the freedom to decide how to perform his tasks.
(b) Easy/Knowledge

57. Skill variety is
a. the extent to which the job requires a person to utilize multiple high level skills.
b. the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
c. whether a person’s job substantially affects other people’s health, work or well-being.
d. the degree to which a person has the freedom to decide how to perform his tasks.
(a) Easy/Knowledge

58. Feedback is
a. the extent to which the job requires a person to utilize multiple high level skills.
b. the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
c. the degree to which people learn how effective they are being at work.
d. the degree to which a person has the freedom to decide how to perform his tasks.
(c) Easy/Knowledge

59. Task significance is
a. the extent to which the job requires a person to utilize multiple high level skills.
b. the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
c. whether a person’s job substantially affects other people’s health, work or well-being.
d. the degree to which a person has the freedom to decide how to perform his tasks.
(c) Easy/Knowledge

60. Autonomy is
a. the extent to which the job requires a person to utilize multiple high level skills.
b. the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
c. whether a person’s job substantially affects other people’s health, work or well-being.
d. the degree to which a person has the freedom to decide how to perform his tasks.
(d) Easy/Knowledge

61. Which of the following is NOT a core job characteristic in the Hackman and Oldham job characteristics model?
a. skill variety
b. task significance
c. feedback
d. pay
(d) Easy/Knowledge

62. Which of the following is NOT an outcome in the Hackman and Oldham job characteristics model?
a. organizational citizenship
b. performance
c. satisfaction
d. turnover
(a) Easy/Knowledge

63. Which of the following is a psychological state in the Hackman and Oldham job characteristics model?
a. motivation
b. meaningfulness
c. creativity
d. engagement
(b) Medium/Knowledge

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