Mike listens carefully to the exchanges between team members during meetings and is particularly adept at using humor

Mike listens carefully to the exchanges between team members during meetings and is particularly adept at using humor to lighten any tense situations that arise between team members because of those exchanges. Mike plays the

a. completer role.

b. communicator role.

c. cooperator role.

d. calibrator role.

(b) Medium/Analysis

105. Because the ________ role involves gathering information from the larger organization and informing those within the organization about team goals, activities and success, it is often filled by the team manager.

a. coordinator

b. completer

c. consul

d. contractor

(c)

106. All of the following are examples of temporary teams EXCEPT

a. cross-functional team

b. product development team

c. task force

d. self-managed team

(d) Easy/Comprehension

107. The special challenges that virtual teams pose for a manager include all of the following EXCEPT

a. building trust with virtual team.

b. not being physically seen by managers.

c. nature of decision making by virtual team.

d. nature of communication used with virtual team.

(c) Medium/Analysis

108. All of the following statements are correct about top management teams EXCEPT

a. Top teams are most effective when there is limited diversity in their composition.

b. Top management teams generally function without formal rules for team design or structure.

c. Top management teams are important for their symbolic roles.

d. Top management teams make decisions on new products, markets and expansions and divestitures.

(a) Difficult/Analysis

109. Self-managed teams

a. increase the hierarchy in an organization.

b. operate under goals provided by top level management and passed down through the chain of command.

c. have an appointed leader, but can select individual team members.

d. can be found at all levels in an organization.

(d) Difficult/Evaluation

110. Self managed teams typically have all the following goals EXCEPT

a. increased profitability.

b. improved quality.

c. cost reduction.

d. meeting deadlines.

(a) Medium/Comprehension

111. Empowerment means

a. having the responsibility to reach goals.

b. having the authority to reach goals.

c. having the ability to make decisions.

d. having the responsibility and authority to reach goals.

(d) Medium/Knowledge

112. A self-directed team

a. manages itself but still has a team leader and has the potential for low, medium or high autonomy.

b. has a leader who resides outside the team and has the potential for low, medium or high autonomy.

c. has a leader that resides outside the team and has the potential for low autonomy.

d. makes all decisions internally about leadership and how the work is done and has the potential for high autonomy.

(d) Difficult/Evaluation

113. An effective team can be ensured when decisions are made on all of the following items but

a. team composition.

b. team diversity

c. team size.

d. All of the above.

(b) Medium/Knowledge

114. Research on team size suggests

a. groups larger than 20 members are highly effective.

b. teams with fewer members are less effective at working through differences.

c. larger groups are generally required for very complex tasks.

d. there is little relationship between team size and performance.

(c) Medium/Evaluation

115. Which of the following statements regarding team size and diversity is correct?

a. The more diverse the team, the more likely the team is to engage in groupthink.

b. The rule of thumb for team size is between 10 and 20 members.

c. Teams that believe in the value of diversity perform better than those which do not.

d. Teams whose members have complementary skills are less successful than those with specialized skills.

(c) Difficult/Evaluation