The acronym SOX refers to what? If you are not clear, then you have been impacted by a communication barrier. Which one?
a. selective perception
b. lack of source familiarity or credibility
c. filtering
d. semantics
(d) Medium/Application
64. Men and women tend to differ in their communication styles. Which of the following statements regarding those differences is correct?
a. Women focus more on competition in their communication; men on cooperation.
b. Women use metaphors from the home; men from work.
c. Women focus on intuition in communicating; men on data.
d. Men focus on requests in their communication; women on orders.
(c) Medium/Analysis
65. Which of the following terms is an example to biased language?
a. salesman
b. cleaner
c. nurse
d. engineer
(a) Medium/Application
66. Which of the following statements about listening is correct?
a. Listening takes practice and concentration.
b. Managers listen up to 70% of their day.
c. Listening skills are related to promotions.
d. All of the above
(d) Medium/Analysis
67. A communication receiver who is preparing his comment or answer and not really listening to the sender is
a. using jargon.
b. using semantics.
c. biased.
d. rehearsing.
(d) Easy/Comprehension
68. All of the following are rules for active listening EXCEPT
a. find areas of agreement with the speaker.
b. listen for feelings.
c. note all cues.
d. listen for message content.
(a) Medium/Analysis
69. Active listening involves
a. interrupting the message sender to clarify what she is saying.
b. giving partial attention to the sender so you can be thinking about your response.
c. refraining from asking senders any questions about their messages.
d. taking time to understand the points being made.
(d) Medium/Analysis
70. Listening
a. is an art, not a skill, and cannot be learned.
b. does not require close attention to the sender so multitasking is possible.
c. can be demonstrated to the sender by nonverbal signals like the nod of a head.
d. creates a bond between communicators, but does not increase communication flow or accuracy.
(c) Difficult/Analysis
71. Which of the following pieces of advice is not a tip to improve your listening habits?
a. Start by stopping.
b. Think about what you will say when the time comes.
c. Don’t multitask during listening.
d. Empathize with the sender’s viewpoint.
(b) Medium/Evaluation
72. Maria is conducting a seminar on active listening. She is preparing a list of ways to improve one’s active listening. Which of the following statements is not on her list?
a. To not be rude, do not ask questions of the sender.
b. Establish eye contact.
c. Pay attention to what is not said.
d. Be surprised.
(a) Medium/Evaluation
73. Which of the following would freeze a conversation?
a. giving praise
b. asking questions
c. empathizing with the other person
d. telling the other person what to do
(d) Medium/Evaluation
74. All of the following would freeze a conversation EXCEPT
a. You think you have problems!
b. You are very skilled at that.
c. You’re jealous.
d. You had better listen.
(b) Difficult/Synthesis
75. Which of the following statements about communication barriers is correct?
a. Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems.
b. Jargon spoken between people from different areas and backgrounds helps them forge a professional bond.
c. Managers can use grapevine to send and receive messages.
d. Men often jump right into a project while women ask a lot of questions before beginning.
(d) Difficult/Synthesis
76. Which of the following statements about communication barriers is correct?
a. men focus on intuition to make decisions, women on data.
b. a receiver who is emotionally upset still clearly receives communication from the sender.
c. there are very few words that inflame or insult people.
d. selective perception is a time saver, but it can lead to mistakes.
(d) Difficult/Synthesis
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