Wildstorming is a process where the group focuses on ideas that are impossible and then tries to imagine what would need to happen to make them possible.

TRUE/FALSE

1. All decisions have major consequences and require much thought.

(False)

2. Decision making requires action as a solution.

(False)

3. Programmed decisions are unique, creative decisions.

(False)

4. A decision rule is an automated response to a problem or issue that occurs frequently.

(True)

5. An example of a nonprogrammed decision is deciding whether to merge with another firm.

(True)

6. Strategic decisions are usually made by middle level managers.

(False)

7. Tactical decisions are those concerned with how things get done.

(True)

8. The rational decision-making model limits the number of alternatives considered.

(False)

9. The first step of both the rational decision-making model and the creative decision-making process is to identify the problem.

(True)

10. The most difficult step of the rational decision-making process is to establish the decision criteria.

(False)

11. Analysis paralysis is when more and more time is spent on gathering information and thinking about it, but no decisions are made.

(True)

12. People are always interested in making an optimal decision.

(False)

13. To satisfice is to accept the first alternative that meets minimum criteria.

(True)

14. In the intuitive decision-making process, only one choice is considered at a time.

(True)

15. Innovation and creativity are the same thing.

(False)

16. Immersion is to conscious thought as incubation is to unconscious thought.

(True)

17. The three factors that evaluate the level of creativity in the decision-making process are fluency, flexibility, and originality.

(True)

18. Creativity is the interaction between personality traits, attributes, and serendipity.

(False)

19. While setting high idea quotas appears to logically maximize the effectiveness of brainstorming, in reality it has just the opposite effect.

(False)

20. Wildstorming is a process where the group focuses on ideas that are impossible and then tries to imagine what would need to happen to make them possible.

(True)

21. The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure.

(True)

22. The rational decision-making process is best used when the decision is important and you are trying to maximize outcomes.

(True)

23. Hindsight bias is the opposite of framing bias.

(False)

24. Given research on anchoring bias, individuals are more likely to focus on “60% of all people taking the test pass”, rather than “40% of all people taking the test fail.”

(False)

25. Escalation of commitment is also known as “sunken cost fallacy.”

(True)

26. One way to avoid escalation of commitment is to have identifiable turning back points.

(True)

27. Group decisions tend to be more creative than individual ones, but they are often not more effective than those made by individuals.

(False)

28. Groupthink is one of the reasons cited for the tragedy of the Challenger space shuttle.

(True)

29. Group decisions regularly outperform the decision of the group’s best member.

(False)

30. Individual decision making produces a greater commitment to the ultimate decision than does group decision making.

(False)

31. Groupthink is characterized by symptoms like questioning the morality of the group.

(False)

32. Having a devil’s advocate in meetings is a technique that can help avoid groupthink.

(True)

33. The nominal group technique involves using written responses to a series of questionnaires instead of physically bringing individuals together to make a decision.

(False)

34. Research shows that consensus decision making is less accurate and can even make group members feel less satisfied with a decision.

(False)

35. Group decision support systems could make employees more reluctant to share information due to lack of control.

(True)

36. Decision trees are helpful in avoiding errors such as overconfidence bias.

(False)

37. Unethical decisions in bank lending is likely one of the causes of the current economic crisis in the United States.

(True)

38. One basic question to ask to ascertain the ethics of a decision is:  “How would I feel if this decision was broadcast on the news?”

(True)

39. American managers tend to value quick decision making while Chinese managers favor more reflective decision making.

(True)

40. Ingar Skaug, CEO of Wilhelmsen Lines, empowered his employees to make their own decisions when he assumed his position at the global maritime company.

(True)

In the 1980s, General Electric showed that empowering workers to work in teams can be a profitable venture.

TRUE/FALSE

1. In the 1980s, General Electric showed that empowering workers to work in teams can be a profitable venture.

(True)

2. A group is a cohesive coalition of people working together to achieve mutual goals while a team is a collection of individuals who interact with each other such that one person’s actions have an impact on another’s.

(False)

3. Tuckman’s Group Development Stage Model sequences group evolution in the following order:  forming to norming to storming to performing.

(False)

4. The forming stage of group development involves member examination of such questions as “What will my role be?” and “Will I be accepted?

(True)

5. The appointed leader is often tested during the performing phase of group development.

(False)

6. Because the storming stage is a very chaotic one, many groups get stuck in that phase of group development.

(True)

7. The norming stage of group development involves the establishment of ground rules for the group and an increased commitment to other members and the group goal.

(True)

8. The performing stage of group development involves attention to work content and process.

(True)

9. The adjourning stage of groups is seldom met with any emotional feelings or concern.

(False)

10. The punctuated equilibrium model proposed by Connie Gersick is a linear model.

(False)

11. The punctuated equilibrium model suggests that groups remain static for long periods of time experiencing only incremental change and radical, revolutionary change occurs in brief, punctuated bursts that provide opportunity for innovation.

(True)

12. Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role.

(False)

13. The more similar group members are with regard to age, gender, education, and skill set, the more cohesive the group will be.

(True)

14. Groupthink is the tendency for individuals to put forth less effort when working in a group context.

(False)

15. Groups with high group cohesion and high task commitment generally have high performance.

(True)

16. Collective efficacy is generally influenced by verbal persuasion, group observation, and pay level.

(False)

17. Process loss is any aspect of group interaction that inhibits group functioning.

(True)

18. The key properties of a true team are collaborative action, sacrifice for the common good, and compensation based upon individual outcomes.

(False)

19. Research evidence exists to demonstrate that teams can reduce labor costs, increase product quality, and raise revenues.

(True)

20. If a variety of knowledge, skills, and abilities is needed, if feedback from different organizational groups is needed, if tasks are largely independent, and if wide cooperation is needed to achieve mutual goals, then a team is needed.

(False)

21. Idea generation tasks include coming up with plans for actions and making decisions.

(False)

22. Pooled interdependence is when team members work independently and combine their efforts to create the team’s output.

(True)

23. Reciprocal interdependence exists when team members work on tasks simultaneously.

(True)

24. Task roles in a group include consul, cooperator, and completer.

(False)

25. Social roles in a group or team include cooperator, communicator, and calibrator.

(True)

26. A task force is a temporary team charged with addressing a specific problem or issue until it is resolved.

(True)

27. Virtual teams represent special management challenges because of issues related to trust and communication.

(True)

28. A firm’s top management team often represents a variety of functional areas.

(True)

29. Succession planning is the identification of future members of a top management team.

(True)

30. Empowered teams have the responsibility and authority to achieve their goals.

(True)

31. The difference between a self-managed and self-directed team is that the leader in the self-managed team has less decision-making responsibility.

(True)

32. As a rule of thumb, a good size for a team is between two and twenty members.

(True)

33. The more diverse a team is with regard to expertise, gender, age, and background, the more likely the team is to avoid groupthink.

(True)

34. Norms are shared expectations about how things operate within a group or team.

(True)

35. An effective way of dealing with overbearing behavior is to evaluate the balance of participation by team members.

(True)

36. When team members are found to be poor performers due to a lack of ability, the team is likely to try and train the individual.

(True)

37. Research suggests that sometimes replacing a hierarchy with self-managing teams decreases control over individual workers.

(False)

38. Collectivist societies value individual achievements over interpersonal relationships.

(False)

39. People in high power distance countries expect unequal power distribution and greater stratification in economic, social, and political settings.

(True)

40. The meaning of teamwork differs across cultures.

(True)

Social issues of ego and corporate pride played a key role in the falling apart of PointCast negotiations.

TRUE/FALSE

1. Social issues of ego and corporate pride played a key role in the falling apart of PointCast negotiations.

(True)

2. Managing conflict and engaging in effective negotiations are key factors for a successful organization.

(True)

3. Conflict management and negotiation tactics are art, not skills, and are very difficult to learn.

(False)

4. Intrapersonal conflict can arise due to role ambiguity and role conflict.

(True)

5. Interpersonal conflicts should be centered around individual differences, not ideas, to avoid conflict escalation.

(False)

6. Conflict in an organization is always bad.

(False)

7. If conflict in an organization is too low, performance is also likely low.

(True)

8. Personal conflicts can be good in certain circumstances, but task conflicts are never good.

(False)

9. Research on effective teams indicates that they are characterized by low but increasing levels of process conflict.

(True)

10. Research on effective teams indicates that they are characterized by low but increasing levels of task conflict.

(False)

11. Matrix-structured organizations often experience decisional conflict because each manager reports to two bosses.

(True)

12. Task independence is a root cause of much conflict in the organization.

(False)

13. Conflict can result in both positive and negative outcomes.

(True)

14. Conflict can be dysfunctional if it involves personal attacks.

(True)

15. A high-risk situation where workplace violence has an increased risk is being a bank teller.

(True)

16. If your job involves caring for others in a nursing home, you have an increased risk of experiencing workplace violence.

(True)

17. If the conflict in your workplace is between two individuals on a team, a good way to manage the conflict is to take a majority vote among other team members to determine who is right.

(False)

18. The avoidance conflict handling style is characterized by high levels of cooperativeness and assertiveness.

(False)

19. An individual who deals with conflict by saying, “Maybe we can both agree to give in a little,” has an accommodating conflict handling style.

(False)

20. Competition is an effective conflict handling style if the alternatives proposed are unethical.

(True)

21. The strategy to utilize to achieve the best outcome from conflict is the collaborating style.

(True)

22. Research suggests that when it comes to dealing with conflict, managers are more likely to engage in avoiding, accommodating or compromising styles than their subordinates.

(False)

23. The key to keeping conflict or disagreement healthy in an organization is to focus the discussion on the task, not the personalities.

(True)

24. Healthy conflict can be stimulated in a firm by having appointed individuals play “devil’s advocate.”

(True)

25. The BATNA phase of the negotiation process should be ignored.

(False)

26. The first place to begin the investigation phase of negotiation is to look at yourself.

(True)

27. The party with the best alternative to a negotiated agreement is in the best negotiating position.

(True)

28. Making a concession during negotiation is a sign of weakness.

(False)

29. The closure phase of the negotiation process may include finding a final offer that is unacceptable and from which the party has walked away.

(True)

30. The integrative approach is a new creative approach to negotiation that can lead to a “win-win” situation.

(True)

31. It is a perfectly acceptable business practice to attempt to negotiate a higher salary with your boss.

(True)

32. A common mistake women make is failing to negotiate their salary offers.

(True)

33. Those with unreasonable expectations in negotiations are no more likely to fail at negotiations than those with reasonable expectations.

(False)

34. Mediation is the process of bringing in a third party who has the authority to act as a judge and make a binding decision in the conflict situation.

(False)

35. The arbitration-mediation approach had led to voluntary agreements in a greater percentage of situations than the more common mediation-arbitration approach.

(True)

36. If your negotiating counterpart feels you are unfair or dishonest, he or she is less likely to make concessions.

(True)

37. The platinum rule of negotiations is to care for others enough to treat them the way they want to be treated and long-term relationships will be established.

(True)

38. Americans have a higher tolerance for conflict as a way of working through issues than their Japanese counterparts.

(True)

39. Japanese negotiators learn information from what is not said as well as what is said that is then used in negotiations.

(True)

40. Western cultures view negotiations as a social activity while their Eastern culture counterparts view it as a business activity.

(False)

Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product

TRUE/FALSE

1. There are a variety of ways to lessen stress in the workplace.

(True)

2. Stress, or the body’s response to a change that requires a physical, mental or emotional response, is always bad for the individual.

(False)

3. Eighty percent of all American workers report they feel workplace stress at least some of the time.

(True)

4. The amygdala section of the brain is responsible for stimulating fear responses.

(True)

5. The human brain responds to outside threats to individual safety with a “fight or flight” message.

(True)

6. The General Adaptation Syndrome looks at how events on the job cause different kinds of people to feel different kinds of emotions.

(False)

7. In the resistance phase of stress, an outside stressor jolts an individual insisting that something must be done.

(False)

8. John’s company downsized, and John is now performing his own job plus most of his former coworker Sidney’s job. John is now experiencing role ambiguity.

(False)

9. Role conflict is a result of contradictory demands at work.

(True)

10. Role conflict is the strongest predictor of poor performance on the job.

(False)

11. Information overload negatively impacts employee efficiency and creativity.

(True)

12. A Health magazine survey indicates that the most stressful job in 2008 was that of police officer.

(False)

13. Overall, work-family conflict is more problematic for men than women.

(False)

14. On the Holmes-Rahe scale, the most stressful life event is the death of a spouse.

(True)

15. Eustress is “good” stress.

(True)

16. Downsizing or the expectation of downsizing is related to greater absence in the workforce.

(True)

17. The outcomes of stress are only psychological in their orientation.

(False)

18. Blemishes and other skin problems can be outward manifestations of stress.

(True)

19. The link between stress and heart disease has been proven by the American Heart Association to be strong.

(False)

20. Persistent stress has the potential to place vulnerable individuals at an increased risk for depression.

(True)

21. Research shows that excessive stress is related to higher turnover and lower job performance.

(True)

22. Marissa is generally a few minutes late for class. She feels that “class will be there, why rush?” Marissa always thinks through how to address problems that arise for her rather than responding first and thinking later. Marissa has a Type A personality.

(False)

23. Men rely upon stronger social networks to address stressful situations, so men are more likely to be depressed than women.

(False)

24. The old adage “Have a good cry” is great advice to deal with stress that has built up in an individual.

(False)

25. The “Corporate Athlete” approach to dealing with stress is a reactive approach.

(False)

26. Flow is the state of consciousness where individuals are totally absorbed in an activity.

(True)

27. Fish contains dopamine, which can increase a person’s brain functions and thus produce feelings of alertness.

(True)

28. Physically active work breaks lead to reduced mental concentration levels and increased mental fatigue.

(False)

29. Most American adults get the appropriate amount of sleep each night.

(False)

30. Individuals with a strong social network are more stressed than individuals who do not have such networks because of the increased interpersonal demands of large social networks.

(False)

31. Stress-related issues cost companies billions of dollars annually due to absenteeism, lost productivity, and accidents.

(True)

32. Organizations can help employees reduce stress by offering them greater autonomy in their jobs, making their job duties clear, and providing employee assistance programs.

(True)

33. Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product and recommend it to others.

(True)

34. Both positive and negative emotions can be contagious, but the spillover from positive emotions lasts longer than negative ones.

(False)

35. According to Affective Events Theory, the six emotions of anger, fear, joy, love, sadness and surprise inspire actions that can benefit or harm others.

(True)

36. The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting.

(False)

37. Americans enjoy much greater leisure time than their European counterparts.

(False)

38. Recognizing that customers’ negative emotions were eroding sales representatives’ morale, American Express used emotional resonance to identify employees’ feelings about their work.

(True)

39. American Express’ emotional awareness training program probably raised overall life insurance sales because sales representatives began to view their jobs from the customer’s viewpoint.

(True)